Customer Service Associate

Customer Handling Techniques:

Greeting and Assisting Passengers.

Managing Customer Queries and Concerns

Handling Difficult Passengers and Situations

Communication Skills:

Effective Verbal and Non-Verbal Communication

Active Listening and Empathy

Cross-Cultural Communication

Role And Responsibilty

Their duties include helping with check-in procedures, issuing boarding passes, managing baggage queries, guiding passengers through airport processes, and addressing any concerns or complaints. They act as the first point of contact between passengers and the airline or airport staff.